Neuver Maritime – the trusted lifecycle partner in Maneuvering Solutions

At Neuver Maritime, we are building the future of Safe and Efficient Maneuvering at Sea. We are a company with strong growth, with clear ambitions to scale our commercial footprint, strengthen customer partnerships, and set a new standard for lifecycle-driven maritime solutions. At Neuver Maritime, we focus on innovative, result-oriented solutions that empower our clients to get the most out of our products.

Headquartered in Norway’s maritime cluster, Neuver Maritime operates from key locations in Brattvaag, Aalesund, and Hagavik, supported by a growing global presence across the US, China, Singapore, South Korea, Poland, and Greece. Our expanding network of service partners and strategic locations allows us to stay close to our customers, respond quickly, act decisively, and build relationships that last.

As a market leader in maritime maneuvering solutions, we deliver high-quality steering gears and rudders trusted by more than 14,000 vessels worldwide. Our focus is not only on product excellence, but on accelerating growth through strong commercial leadership, lifecycle services, and a clear customer-first mindset.

Joining Neuver Maritime means joining a company on the move. You will become part of an ambitious, execution-oriented organization where ideas turn into action; leadership has real impact, and there is significant opportunity to grow with the business.

Technical Support Manager

Join Neuver Maritime as our new Technical Support Manager and become a key contributor to our mission of ensuring safe and efficient maneuvering at sea.

As a Manager of Technical Support, you will be responsible for leading and managing a team of technical support professionals to ensure successful resolution of customer issues and delivery of exceptional support services.

You will play a critical role in maintaining customer satisfaction, driving efficiency, and enhancing the overall technical support operations for the organization. 

What you’ll do

• Lead our technical support team.

• Develop and implement strategies, policies, and procedures to ensure efficient and high-quality technical support services.

• Collaborate with cross-functional teams, such as product development and service operations, to ensure effective communication and timely resolution of customer issues.

• Serve as an escalation point for complex customer issues and provide guidance and support to the team in resolving them.

• Collaborate and follow up with the product owners on product safety and reporting incidents.

• Follow-up on personnel, workload, duty coordination, task distribution, training and development.

• Conduct regular performance evaluations and provide feedback and coaching to team members to support their professional growth and development.

• Prepare and present reports on team performance, key metrics, and customer feedback to senior management.

What you bring

• Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and deliver exceptional customer service.

• Excellent technical troubleshooting and problem-solving skills to analyze complex issues and provide effective solutions.

• Exceptional communication and interpersonal skills to effectively interact with customers, team members, and cross-functional teams.

• Curiosity and a strong customer service orientation, with dedication to delivering an outstanding support experience.

• Ability to work in a fast-paced environment and handle multiple priorities with a sense of urgency.

• Excellent organizational and time management skills to prioritize tasks and meet deadlines.

Why should you join us

• A dynamic environment where your decisions have real impact.

• A collaborative team that values clarity, efficiency, and innovation.

• Opportunities to shape processes and drive improvements.

• Competitive compensation and benefits.

Required qualifications

• Bachelor's degree in a relevant field such as mechanical or electro/automation engineer. Relevant experience can compensate for formal education.

• Experience in managing a technical support team or a similar role.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and collaboratively in a team environment.

• Experience in working with customer relations in a business-to-business environment.

• Experience in using Dynamics 365.

Ready to apply?

It is not expected to show experience within all areas. But you should be capable of adapting to the position within these parameters. Neuver Maritime will assist with training if needed.

Apply now and help us navigate the future, safely and successfully.